UBER BIG MAC DEAL PROFESSIONAL

Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. I did everything legit in order to get that detention. I was in contact with them 30min before hitting detention and the rest of my time at shipper. During this time uber kept calling and calling to get an update. Shipper messed up, loaded me the wrong product, had to unload then reload again. Our Support team is available 24/7 under (844) 822-8237 or Thank you.Īrrived 30min early at Shipper for 1pm appt. We're constantly working on improving our communication between carriers and our team.

We keep giving Uber chances, but I think we will have to start working with a different broker because Uber causes too much damage and too much wasted time, and never ever can help us. Also, one time the Uber messed up the delivery time for us, and we ended up staying 24 h on the weekend until Monday, and Uber only paid 100 dollars of detention, even though it was their own fault. On top of that, the customer service team, the majority are from third world country and their English skills are pretty poor so it is hard to communicate with them, most of the time you have to repeat 2-3 times until they understand you, and then I need to ask them 2-3 more time to repeat themselves because I cannot understand them. We have been working with Uber Freight for the past 3+ months and let me tell you the app itself is built perfectly, works good and easy to book loads and access all the information you need, but the second something goes wrong, or Uber provides you with a wrong delivery number (for example), do not expect any help from a customer service - they are helpless, they always tell you “we are contacting our team to solve this issue and will call you back when we find out” and guess what? They never do call back, nor they can help you with anything, but instead just say “I am sorry, we cannot help you at this moment”. If there's any specific incident we can look into, let us know by heading to and we'll be sure to follow up with you from there.Īpp is excellent, customer service - HORRIBLE. Feedback such as this will help us improve the app and experience with Uber Freight. So not to bothered about it, but seems kinda of stupid to me. I’ve always turned my phone off at night but I do notice missed calls in the middle of the night while on my 10 hour break. If the app is on and running, getting check calls from someone in India that I can not understand is annoying. Never had a issue in 12 months of the app crashing or not working properly, but I do use a iPhone.

Love being able to research shipper and receivers before I book the load so I can avoid place that seem like a pain to deal with.

UBER BIG MAC DEAL PROFESSIONAL

Have always been professional with me while on the phone. Was called back by the agent handing the load. Have had a issue with 2 or 3 loads on incorrect PU#s, but was resolved in less than an hour every time.

Only have had two loads canceled in the last 12 months from Uber, but it was while I was on another load. Have been paid for all detention requests over the last year, only a few times was I detained though. Many bad reviews on here, but that has not been my experience.

Uber big mac deal